Terms of service
Welcome to Marrow Market! By accessing or using our website, www.marrowmarket.com, you agree to be bound by these Terms and Conditions.
- Account Registration and Use
To make a purchase on Marrow Market, you will need to create an account. You agree to provide accurate and complete information during registration. You are responsible for safeguarding the security of your account, including your login details, and for all activity that occurs under your account.
If you believe your account has been compromised, please contact us immediately at help@marrowmarket.com. We reserve the right to suspend or terminate accounts at our discretion. - Orders
All orders placed on our website are subject to email confirmation. While we strive to maintain accurate inventory levels, please be aware that some products may be out of stock or discontinued, and availability cannot be guaranteed. If an item in your order is unavailable, we will notify you promptly and offer an alternative or a full refund.
We make every effort to display products, including colors, as accurately as possible. However, please note that the actual colors you see may vary depending on your monitor settings and lighting conditions, and we cannot guarantee that your display will reflect the true colors of the products. - Pricing
All prices are listed in Malaysian Ringgit (MYR) and are subject to change without prior notice. While we make every effort to ensure our prices are accurate, errors may occur, and we reserve the right to correct any pricing discrepancies. Delivery charges and taxes are not included in the price. - Customs
Please note that any customs or import duties incurred upon delivery to the destination country are the responsibility of the customer. We have no control over these charges, nor can we predict or inform you in advance of the potential costs, as customs policies and import duties vary widely from country to country.
In the event that customs clearance procedures cause delays, Marrow Market will not be held responsible for any extended delivery times. We recommend that customers track their shipment’s progress and liaise directly with customs if necessary. - Payment
We accept payments via credit/debit cards and online banking methods. Payment must be made in full at the time of purchase. By placing an order with us, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method.
Your order will not be processed until payment has been confirmed. - Delivery Policy
We offer shipping within Malaysia. After confirming your order, we will process and ship it within 5-7 working days. Shipping times vary depending on your location and the shipping method chosen.
Shipping fees will be calculated during checkout, and delivery is typically completed by third-party carriers. Please note that we are not responsible for any delays caused by the courier or other third parties. - Return Policy
Currently, Marrow Market does not accept exchanges or returns for reasons other than damaged or defective items.
Only products that are found to be damaged or defective upon delivery will be eligible for return. We encourage customers to inspect their orders as soon as they are received.
If there are any issues, please contact us immediately at help@marrowmarket.com, and we will assist you with the return process. - Intellectual Property
All content on our website, including text, images, logos, and product designs, is the intellectual property of Marrow Market or our content partners. You are prohibited from using, reproducing, or distributing any part of the website's content without prior written consent from us. - Modification
Marrow Market reserves the right to update or modify these Terms and Conditions at any time. Any changes will be reflected on this page, and by continuing to use the website, you agree to the updated terms.